Transpack Ltd Reviews

4.9 Rating 5,729 Reviews

99 %

of reviewers recommend Transpack Ltd

4.9

Based on 5,729 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

02380869999

Email:

anne@transpack.co.uk

Location:

Unit K Griffin Ind Park, Brunel Rd, Totton,
Totton
Hampshire
SO40 3SH

Transpack Ltd 5 star review on 8th March 2024

Michael Havard-Bilton

Transpack Ltd 5 star review on 27th February 2024

Anonymous

Transpack Ltd 5 star review on 29th March 2023

Lisa Clay

Transpack Ltd 5 star review on 16th March 2023

Charlotte Simpson-Orlebar

Transpack Ltd 5 star review on 4th December 2022

Tracy Lygo

Transpack Ltd 5 star review on 14th November 2022

Jenny Potter

Transpack Ltd 5 star review on 24th May 2022

Debra Cannon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples sent out very quickly with a nice follow up email, my purchase then arrived very quickly beautifully packed. Excellent product.”

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Posted 1 week ago

“An excellent product and first-rate delivery.”

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Posted 2 days ago

“Excellent! Easy site to manage, things very clear, fair pricing. Very fast service, goods arrived very promptly and (of course) excellently packaged - very impressed will use again.”

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Posted 3 days ago

“The delivery went to the wrong address. The delivery photograph does not show the the house at the given post code. 0 out of 5. someone placed the order later at the front door. it was not the delivery driver. the package had been opened and the items were damaged. I tried to give no stars for the review but the programme would not let me.”

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Posted 6 days ago

Dear Eric, We sincerely apologise for the inconvenience caused by the issue with the courier company handling your order. Your satisfaction is our priority, and we want to ensure that you receive the assistance you need. Please don't hesitate to reach out to our Customer Service team at 02380 869999 / sales@transpack.co.uk for any assistance you may require. Had we been aware of the difficulties you encountered, we would have swiftly intervened on your behalf to address the situation with the courier company. Regarding the damaged box, kindly inform our Customer Service team about the specific damages so that we can promptly arrange a replacement if necessary. We've already reached out to you via email to gather more details. Rest assured, we've escalated your complaint to the courier company and requested a thorough investigation into the matter. It's disheartening for both you and our dedicated team to experience such shortcomings from our couriers. We take pride in delivering excellent service, and we're committed to rectifying this situation to uphold the seamless and hassle-free ordering experience we strive to provide. Warm regards, Transpack Team

Posted 5 days ago

“Poor quality. Packets and postage Over the top price wise”

Helpful Report

Posted 1 week ago

Dear Patricia, Thank you for taking the time to review our product. We regret to hear that our product was not suitable for your requirements. We see that previously you ordered Polypropylene Bags (PPBL48 / PPBLS8020) which are stronger than the home compostable Natureflex Bags you ordered this time. The Natureflex Bags, made from plant matter, have different characteristics and may not offer the same level of strength as Polypropylene bags, especially if your product is heavy, dense or bulky. Compostable bags are more pricey than Polypropylene bags, and the prices are very clear on our website so you can make an informed decision before making a purchase decision. If your budget is tight, we recommend the recyclable Polypropylene bags then. We do provide a free sample service to allow customers to assess the suitability of our bags for their specific needs before making a purchase, to avoid any frustrations. Regarding your concern about the “postage price”, we would like to clarify that no postage fee was applicable to your order as it exceeded £65, qualifying for our free shipping offer as stated on our website. However, if you think there has been any error in the billing, please contact our Customer Service team for assistance: 02380 869999 / sales@transpack.co.uk We are committed to ensuring your satisfaction with our service and products. Please do not hesitate to reach out if there is anything else we can assist you with. Kindest regards, Your Transpack Team

Posted 5 days ago

“Fast delivery. Thanks”

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Posted 1 week ago

“Samples sent out very quickly with a nice follow up email, my purchase then arrived very quickly beautifully packed. Excellent product.”

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Posted 1 week ago

“The order arrived 2 days after it was ordered. The quality of the goods are very good.”

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Posted 1 week ago

“Lovely product, great customer service and fast delivery. Highly recommend”

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Posted 2 weeks ago

“Very quick and prompt at delivery the item was perfect for what I needed”

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Posted 2 weeks ago

“Great product, as described, good quality, well packed, very fast delivery, 1st class seller, very happy buyer.”

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Posted 2 weeks ago

“I haven’t used my eco wrap yet but I am pleased with my experience so far. I intend to use it to wrap my art prints. Easy to order, delivered quickly, looks good and has a nice feel to it.”