Transpack Ltd Reviews

4.9 Rating 5,717 Reviews

99 %

of reviewers recommend Transpack Ltd

4.9

Based on 5,717 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

02380869999

Email:

anne@transpack.co.uk

Location:

Unit K Griffin Ind Park, Brunel Rd, Totton,
Unit K Griffin Ind Park, Brunel Rd, Totton
Hampshire
SO40 3SH

Transpack Ltd 5 star review on 8th March 2024

Michael Havard-Bilton

Transpack Ltd 5 star review on 27th February 2024

Anonymous

Transpack Ltd 5 star review on 29th March 2023

Lisa Clay

Transpack Ltd 5 star review on 16th March 2023

Charlotte Simpson-Orlebar

Transpack Ltd 5 star review on 4th December 2022

Tracy Lygo

Transpack Ltd 5 star review on 14th November 2022

Jenny Potter

Transpack Ltd 5 star review on 24th May 2022

Debra Cannon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was great. I ordered my items and they arrived two days later. Unfortunately, one of the items I ordered was for a two seater sofa, but what arrived was for a single seater armchair. So unfortunately that didn't help before the removal team arrived.”

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Posted 1 year ago

Hi Arun - I'm so sorry about that. I will contact you by email to put this right.

Posted 1 year ago

“Please I want the bags to look the way its in the pictures, I really thought it will be what I wanted”

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Posted 1 year ago

“Shipping cost is quite disproportionate to item cost. Most items fit into standard post box inlet.”

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Posted 1 year ago

Dear Chinthaka, Thank you for your valued recent order. With regards to the courier costs; like everyone else, we have been plagued by price increases from courier companies due to all the price increases they are taking on. We only use the most reliable couriers that we have tried and tested over time to ensure our customers do not get let down by slow and unreliable delivery. We do not use postal services for many reasons. We offer free delivery on orders over £55 which the majority of our customers take advantage of. Hopefully one day the fuel price and energy prices will come down, and just maybe, the courier companies will reduce their prices as well.

Posted 1 year ago

“Ordered last week still awaiting delivery”

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Posted 2 years ago

“Service from Transpack was very good, however, the product I ordered wasn't up to the standard that I was expecting.”

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Posted 2 years ago

Dear Rita, thank you for taking the time to comment on our product. We are so sorry you do not like your Kraft Paper. This eco-friendly paper is made from recycled content, is compostable, vegan friendly and biodegradable. If the product is not suitable for your needs we do have a Returns and Refund Policy, and we will happily give you your money back. Please drop us an email on sales@transpack.co.uk or call us on 02380 069999 so we can help you further.

Posted 2 years ago

“Product was great as was despatch time but unfortunately the delivery was not because they used a DHL service which messaged to say that the driver was delayed then 3 minutes later messaged to say that delivery has been attempted and no one was in - which was a lie no one attempted delivery and I was in! The message also stated that the delivery was now “on its way to your local DHL service centre” which turned out to be a shop 10 minutes drive away and “if you don’t go and collect it it’s going to be returned to the sender” So I waited for 2 hours at the shop for the heavy parcel to arrive. Then struggled to get it to my car as no convenient parking - you may think this is not the fault of TransPack - but they chose to use this “service””

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Posted 2 years ago

Hi Jane. We are sorry to hear that DHL let you (and us) down like this. The vast majority of deliveries are handled perfectly and on time but we are sorry that yours wasn't. If you order from us again we will send with another courier for you. You are also very welcome to call us the minute you have an issue with a delivery and we will handle it all for you. You shouldn't have had to chase around after your parcel. This issue has been raised with DHL this morning.

Posted 2 years ago

“Great service and product but postage ridiculously expensive”

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Posted 2 years ago

“The order arrived promptly but I was a little disappointed as we bought the expensive tissue and it was creased on arrival.”

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Posted 2 years ago

“The order arrived promptly but I was a little disappointed as we bought the expensive tissue and it was creased on arrival.”

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Posted 2 years ago

“The order arrived promptly but I was a little disappointed as we bought the expensive tissue and it was creased on arrival.”

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Posted 2 years ago

“Cello bags are great and service was quick. However I purchased biodegradable cellos abs they were sent in plastic packaging. Not sure if I will be purchasing again in the future as I can purchase else where plastic free.”

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Posted 3 years ago

Hi April. Thanks for your review. We do try and send out our eco-friendly packaging in compostable or biodegradable packing where we can. These should have come to you wrapped in cardboard which can go into your cardboard recycling. The nativia bags themselves are in a recyclable polythene bag -this is necessary as we need the bags to get to you in perfect condition and as they are compostable they need to be protected from moisture while in transit. As i mentioned this bag is polythene and therefore very easily recycled.

Posted 3 years ago

“I paid for next day delivery and it did nthe driver was very good but he did agree it was late ot come the next day not good”

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Posted 3 years ago

Dear Chris Thank you for contacting us. Your order was received at 22:19pm on 30th March. The cut off time for next day delivery is 3:00 pm, this is stated in the Terms and Conditions at the checkout - see below. 'Please Note Order deadline for next working day delivery is 3pm on a working day. Orders received after 3pm will be dispatched the next working day.' We despatched your order on 31st March and it was delivered and signed for at 9:07am on 1st April. We could not have got it to you any sooner. We hope this answers your query.

Posted 3 years ago

“Product (Kraft paper roll) slightly damaged, torn down centre of a section. But overall it was okay”

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Posted 3 years ago

“I think the shipping and vat are a bit high my purchase of £23 ended up costing £40, the delivery was on time and driver very polite but I would think twice about shopping there”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Good product. Poorly packaged though. I ordered eco food safe bags and they were packed loose in a squashed cardboard box. Many of them were folded and bent. I would expect a product that’s end use is in the food industry to be much better packaged.”

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Posted 3 years ago

Hi Darren - I'm very sorry about this. These bags should have been much better packaged that this, and wrapped in a compostable bag. We will investigate and be in touch with you.

Posted 3 years ago

“Order address in posting label was incorrect. Therefore delivered to someone else. Luckily the address in paperwork could be seen, so neighbour brought it round. Apart from that, it was speedy and efficient”

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Posted 3 years ago

“arrived on time, but small article wrapped in a very large packet- what a waste!”

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Posted 3 years ago

“Hi Only complaint is while putting the garment in the bags a number of them have split at the sides. I have just placed another order for a slightly bigger size of the higher quality hopefully they will be better. Regards Adam”

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Posted 4 years ago

Hi Adam - thanks for your feedback. We are currently in the process of checking our stock and will contact you about this.

Posted 4 years ago

“Ok product did the job however thought it was a cheek adding ridiculous postage for a small item and then on top of that adding the Vat. I ended up paying more in postage and vat than the actual item. Won’t be using you again sadly for those reasons.”

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Posted 4 years ago

Hi Thank you for your feedback. We do make the carriage charges easy to find on the website so that you can make an informed decision before buying. Carriage is free over £35 but we do have to charge Postage and Packing for small orders I'm afraid. We send our parcels mostly via DPD which is a fast courier service (usually arriving next day), fully trackable and you receive a timeslot to let you know when it is coming. Most of our customers are happy to pay for this superior service, but appreciate that some will not be, which is why we make it clear what the charges are before you buy so that you can choose not to.

Posted 4 years ago

Transpack Ltd is rated 4.9 based on 5,717 reviews