“Poor quality products! Terribly slow service! Ridiculous return and refund policy! Never again!”

Posted 1 month ago

Dear Daniela We're truly sorry to hear about your experience and appreciate your feedback. We strive to provide high-quality products and excellent service, so it's disappointing to hear that you are not happy. If you had contacted our Customer Service team about your delayed order, we could have sorted it out for you immediately, we are available on email, telephone, and quick chat via our website. 98% of all our orders in 2024 reached our customers the next day, so delays like this are very unusual and we are following up with our team where it got delayed. As for the products that you ordered, we sell thousands of every year, both items are our top sellers. Maybe they just weren't the right product for what you needed them for. Our Returns Policy is straight forward and easy to follow. Please feel free to return the products for a refund. Your satisfaction is important to us, and we value your input in helping us improve. Kindest regards Transpack Team

Posted 1 month ago

“Still haven't received my goods and I also haven't been sent any update. Very disappointed.”

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Posted 5 months ago

Morning Jonathan, We sincerely apologise for the frustration and inconvenience this delay has caused. It is highly unusual for an order to take this long to reach you, and we fully understand how disappointing this must be. Our Customer Service team is currently working closely with our warehouse and courier to locate your parcel, and we will update you as soon as we have more information. Please know that we are committed to resolving this issue swiftly. If you ever have concerns or need assistance, our Customer Service team is always here to help. You can reach us at 02380-869999 or sales@transpack.co.uk. We truly value your patience, and if you had contacted our team directly about the delay sooner, we would have resolved it immediately. Thank you for your understanding, and we're committed to making this right for you. Best regards, Transpack Customer Service Team

Posted 5 months ago

“The delivery went to the wrong address. The delivery photograph does not show the the house at the given post code. 0 out of 5. someone placed the order later at the front door. it was not the delivery driver. the package had been opened and the items were damaged. I tried to give no stars for the review but the programme would not let me.”

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Posted 10 months ago

Dear Eric, We sincerely apologise for the inconvenience caused by the issue with the courier company handling your order. Your satisfaction is our priority, and we want to ensure that you receive the assistance you need. Please don't hesitate to reach out to our Customer Service team at 02380 869999 / sales@transpack.co.uk for any assistance you may require. Had we been aware of the difficulties you encountered, we would have swiftly intervened on your behalf to address the situation with the courier company. Regarding the damaged box, kindly inform our Customer Service team about the specific damages so that we can promptly arrange a replacement if necessary. We've already reached out to you via email to gather more details. Rest assured, we've escalated your complaint to the courier company and requested a thorough investigation into the matter. It's disheartening for both you and our dedicated team to experience such shortcomings from our couriers. We take pride in delivering excellent service, and we're committed to rectifying this situation to uphold the seamless and hassle-free ordering experience we strive to provide. Warm regards, Transpack Team

Posted 10 months ago

“Poor quality. Packets and postage Over the top price wise”

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Posted 10 months ago

Dear Patricia, Thank you for taking the time to review our product. We regret to hear that our product was not suitable for your requirements. We see that previously you ordered Polypropylene Bags (PPBL48 / PPBLS8020) which are stronger than the home compostable Natureflex Bags you ordered this time. The Natureflex Bags, made from plant matter, have different characteristics and may not offer the same level of strength as Polypropylene bags, especially if your product is heavy, dense or bulky. Compostable bags are more pricey than Polypropylene bags, and the prices are very clear on our website so you can make an informed decision before making a purchase decision. If your budget is tight, we recommend the recyclable Polypropylene bags then. We do provide a free sample service to allow customers to assess the suitability of our bags for their specific needs before making a purchase, to avoid any frustrations. Regarding your concern about the “postage price”, we would like to clarify that no postage fee was applicable to your order as it exceeded £65, qualifying for our free shipping offer as stated on our website. However, if you think there has been any error in the billing, please contact our Customer Service team for assistance: 02380 869999 / sales@transpack.co.uk We are committed to ensuring your satisfaction with our service and products. Please do not hesitate to reach out if there is anything else we can assist you with. Kindest regards, Your Transpack Team

Posted 10 months ago

“My cardboard package was left on the doorstep in the pouring rain so it was soaked.”

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Posted 1 year ago

Thank you for your review! We are so sorry to hear about this. The courier driver should not have been so careless and they should know better than to leave parcels in the rain. On your behalf we have put a compliant in with the courier company. Please contact our Customer Service team so they can assist you further: sales@transpack.co.uk / 02380 869999 Your Transpack Team

Posted 1 year ago

Thank you for your review! We are so sorry to hear about this. The courier driver should not have been so careless and they should know better than to leave parcels in the rain. On your behalf we have put a compliant in with the courier company. Please contact our Customer Service team so they can assist you further: sales@transpack.co.uk / 02380 869999 Your Transpack Team

Posted 1 year ago

“I still haven't received my order?”

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Posted 1 year ago

Hi Stephen. You received your order on the third day after despatch. As you chose the standard delivery service which is 1 to 3 days, DHL did deliver as promised. We do offer an upgraded delivery service (usually next day) if you need to receive an order more quickly in the future.

Posted 1 year ago

“Very good service but C6 cello packets advertised for C6 cards with envelopes were too small therefore not fit for purpose.”

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Posted 2 years ago

Thank you for taking the time to leave a review. As explained to you on the phone, on our website it states very clearly the following from the manufacturers: "Please note that measurements can vary slightly by several millimeters due to manufacturing tolerances - if size is critical please request a SAMPLE. When buying paper envelopes please ensure your envelope fits into the bag." This manufacturing tolerance also applies to paper envelopes (which can be made smaller or bigger by a few millimetres) and the guillotining of cards and paper in general. We supply FREE samples for Customers to measure carefully before making a purchase. We have offered you a full refund on return of the goods, as is our policy.

Posted 2 years ago

“Items marked as in stock online but not actually in stock - happened on several items. Staff very pleasant to deal with but they simply could send me anything as there was nothing available. Lots of wasted time”

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Posted 3 years ago

Hi I'm sorry we didn't have what you needed. Items are put Out of Stock as soon as we become aware but if we have several orders for the same low stock item at the same time we can occasionally have a stock issue, especially at this time of year. We did call you straight away, to try and help you find alternatives.

Posted 3 years ago

“The least helpful delivery company I have ever come across. So far they claim to have tried to deliver twice, once taking a photo of the telegraph pole outside my house - but they've not knocked the door or left the parcel in the safe place I nominated. And this is the only way I've found of contacting them to say how terrible their service has been.”

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Posted 3 years ago

Hi Judith - you are reviewing Transpack here rather than DPD, but we will contact DPD straight away for you and see what is going on. We despatched your parcel on friday, the same day you ordered so we would have expected it to be with you on Monday or today. Looking at the tracking I can see that you have requested that they try again on Thursday? We'll call them anyway and be in touch with you later today.

Posted 3 years ago

“They rip at sides when putting stuff in no use”

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Posted 3 years ago

Hi Suzanne - we'll contact you about this straight away. You may have faulty bags in which case we will replace or refund for you, or maybe what you are using them for is unsuitable, and we can help you find something better. Either way, we'll be in touch today.

Posted 3 years ago

“Asked them to leave in a dry place, we had an open greenhouse and shed to choose from They left the parcel of TISSUE PAPER under an outside garden table in a huge puddle in the rain The paper was ruined !”

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Posted 4 years ago

“Terrible. Bought 500 cellophane bags/pouches and majority of them not sealed at the bottom so they are useless.”

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Posted 4 years ago

“yesterday delivery (non-delivery) was appalling. Due 12.19-13.19 kept say in the area tracking van it was in Warminster am and pm then Heystesbury and Stockton 4 mils away delivery kept being revised later and later. Then was told at c 19:00 it would still be delivered today (yesterday). It wasn't. I had work prepared and material ready for the consignment. if we knew it would not arrive we not have started. Revised 're-delivery' today on time at time prescribed, driver courteous. Yesterday was a farce and waste hours or time and lost work and money Score yesterday 0 (I informed the supplier) score today 5”

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Posted 4 years ago

Hi Mike. Sorry DPD didn't get to you on the first attempt. I've tracked the order and it says that the driver experienced delays but doesnt elaborate. You chose standard delivery (1-3 days) and it was still delivered in that timeframe so I can't really bring this up with DPD as a complaint but understand your frustration.

Posted 4 years ago

“The packer hadn't taken care when packing the A4 compostable clear film bags I'd ordered and they arrived folded at the corners. Some of them are unusable. They did arrive on time though.”

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Posted 4 years ago

Hi. Thanks for your comments - these should arrive perfectly flat - I'll be in touch with you by email to resolve

Posted 4 years ago

“I payed for next day delivery but as yet have not received my order. Unfortunately I have not been able to make contact as the delivery was due Friday and it is a bank holiday weekend.”

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Posted 5 years ago

Hi Anuradha I'm sorry that you are still waiting. Your parcel left us on Thursday and was due to be delivered on Friday as planned but the DPD had a power cut at one of their hubs and they couldn't get all their deliveries out on time. We are contacting them this morning to get updates for all the delayed deliveries and will be pushing them to get them out asap. Apologies again, and we will be refunding you for the upgraded delivery this morning.

Posted 5 years ago

“Disappointed as bags did not fit item and burst. Postage very expensive too.”

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Posted 7 years ago

Hi Kathleen I'm very sorry that you have experienced problems with these bags. As long as they are not overfilled they certainly should not split. I will contact you sperately to arrange either replacements or a refund for you.

Posted 7 years ago

“Product packaging very poor. Envelopes loosely packed in a box. Won't recommend”

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Posted 7 years ago

Hi I'm sorry you weren't happy with the packaging - the envelopes should not have been packed like this. Please accept our apologies and if any of the envelopes were damaged please get in touch as we will replace them straight away.

Posted 7 years ago

“Bought cello bags for prints, shown in images with a mounted print. Bags were exactly 10"x8" so would just about take an unmounted print but no leeway for a mount. As such they are pointless.”

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Posted 8 years ago

Hi Chris I'm sorry you weren't happy with the bags but we do state on the artwork bag page the exact size of the bags rather than suggest what will fit into them. We do also say that some mounts won't fit, and that we'll be happy to send a sample so that you can check the size. If you would like to send the bags back to us we will issue a full refund.

Posted 8 years ago

“Unfortunately, wrong item received!!!”

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Posted 8 years ago

“Terrible quality product. The seal immediately went on one side of half of the bags and I had to tape them up myself. Several of the bags already had holes in them, and one of them ripped really easily in transit. Unless you like wasting money and time then AVOID.”

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Posted 8 years ago

We are sorry to hear you have had a problem with this product and any inconvenience caused. Having discussed the issue with you we have established a manufacturing problem which was not picked up by quality control and will be rectified. Thank you for your feedback which will help us to improve our service.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Transpack Ltd Reviews