Transpack Ltd Reviews

4.9 Rating 5,908 Reviews

99 %

of reviewers recommend Transpack Ltd

4.9

Based on 5,908 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

02380869999

Email:

anne@transpack.co.uk

Location:

Unit K Griffin Ind Park, Brunel Rd, Totton,
Totton
Hampshire
SO40 3SH

Transpack Ltd 5 star review on 8th March 2024

Michael Havard-Bilton

Transpack Ltd 5 star review on 27th February 2024

Anonymous

Transpack Ltd 5 star review on 29th March 2023

Lisa Clay

Transpack Ltd 5 star review on 16th March 2023

Charlotte Simpson-Orlebar

Transpack Ltd 5 star review on 4th December 2022

Tracy Lygo

Transpack Ltd 5 star review on 14th November 2022

Jenny Potter

Transpack Ltd 5 star review on 24th May 2022

Debra Cannon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and fast well packaged delivery!”

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Posted 4 months ago

“Delivered timely and great product. Good to know it was sustainable/eco packaging too!”

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Posted 4 months ago

“so late for delivery”

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Posted 4 months ago

Dear Harry, Thank you for taking the time to share your feedback with us. We sincerely apologise for the delay in delivering your order and for the inconvenience this caused. Unfortunately, your delivery fell during the Christmas period when we were closed, and the situation was further complicated when FedEx was unable to locate your address, resulting in the parcel being returned to us. As soon as our Customer Service team became aware of the issue, they reached out to you promptly to resolve the confusion. You kindly supplied additional address details, which we then passed on to an alternative courier, DPD. They made every effort to ensure the parcel reached you as quickly as possible. While our couriers take pride in maintaining a 97% "next day" delivery rate for us, this was an unfortunate situation where the address could not be found on the "Post Code Finder" system, and things unraveled from there. We are committed to ensuring a smoother experience in the future. If you would kindly give us another chance, we will ensure all your future deliveries are handled exclusively by DPD. Thank you for your understanding and patience. Please don’t hesitate to reach out if there’s anything further we can assist you with. Best regards, Transpack Team

Posted 4 months ago

“Good quality product; prompt delivery.”

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Posted 4 months ago

“Extremely quick service”

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Posted 4 months ago

“Good range of products, and excellent customer service!”

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Posted 4 months ago

“Excellent service - delivered promptly - as described and good value ☺️”

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Posted 4 months ago

“Excellent fast next day delivery. Great product as always. Many thanks”

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Posted 4 months ago

“Very helpful quick to reply.”

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Posted 4 months ago

“Great product, fast delivery”

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Posted 4 months ago

“Very happy with my purchase I’ve only used a couple of the bags, but I am very happy with them and they fit perfectly around the baking baskets that I’ve purchased elsewhere”

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Posted 4 months ago

“Swift delivery. Quality clear bags.”

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Posted 4 months ago

“Great quality arrived in good time thank you”

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Posted 5 months ago

“Great experience. Easy to order, quick delivery. Exactly what I needed.”

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Posted 5 months ago

“Excellent service from start to finish. Placed my order and within 2 working days I had my order delivered. Speedy and efficient service. The quality is also excellent may I add. Thank you and keep up the good work.🌟”

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Posted 5 months ago

Thank you so much for the lovely review - you have made our team's day :)

Posted 5 months ago

“Brilliant product range. Really happy with the quality of the items. Super fast delivery. Will definitely use again.”

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Posted 5 months ago

“Cellulose gift pack choices have deteriorated. Limited choice of Xmas designs ,poorer quality materials, poor bag seams. So disappointed. I have samples of your older excellent packagings and can not believe how far Transpack has fallen. Even the packaging for delivery was poor. Feel free to contact me for evidence. Regards Odette and Aomar”

Helpful Report

Posted 5 months ago

Dear Mr Ikssi, Thank you for taking the time to review our business. At Transpack, because we really care about our customers, company and our hard-working staff, we may tend to take unjustified reviews to heart. Our MD has personally called you and left a message and sent an email. After reviewing your comments, we feel it is important to clarify a few points regarding your experience and your order. You placed a single, relatively small order on 2nd December for 20 sheets of tissue paper, 100 small Christmas-themed bags, and 100 block bags. While we welcome all customers regardless of order size, we are unsure how this single purchase would enable you to evaluate the entirety of our company, its service standards, or our extensive product range of over 3,800 items, “over time.” Additionally, we have no record on our Sample Order System, of you requesting product samples from us of the items you purchased (or any other products), which we provide free of charge to ensure customers are satisfied with their selection before placing an order. This option is designed to help avoid any disappointment, and to make sure the product is correct for what you need it for. We want to assure you that we take great care when packing and dispatching orders. We’ve reviewed the CCTV footage of your parcel being packed and can confirm it was done meticulously, as per our high standards. However, while we use reputable couriers and invest heavily in safe shipping practices, minor handling damage during transit is unfortunately beyond our direct control. We appreciate constructive feedback from our customers, as it helps us refine and improve our processes. However, the tone and defamatory nature of your comments do not align with this intention. We are proud of the consistently positive reviews we’ve received from over 5,800 other satisfied customers, which reflect the dedication of our team. If you remain dissatisfied, we are happy to process a return for a refund as per our policy. Please contact us directly so we can facilitate this for you. Yours sincerely Transpack

Posted 5 months ago

“Easy to navigate website and they sent exactly what I needed very swiftly”

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Posted 5 months ago

“Easy to order, quick to arrive. Products as described.”

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Posted 5 months ago

“Parcel was well packed and there was prompt delivery by friendly courier - excellent.”

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Posted 5 months ago

Transpack Ltd is rated 4.9 based on 5,908 reviews