Transpack Ltd Reviews

4.9 Rating 5,862 Reviews

99 %

of reviewers recommend Transpack Ltd

4.9

Based on 5,862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

02380869999

Email:

anne@transpack.co.uk

Location:

Unit K Griffin Ind Park, Brunel Rd, Totton,
Totton
Hampshire
SO40 3SH

Transpack Ltd 5 star review on 8th March 2024

Michael Havard-Bilton

Transpack Ltd 5 star review on 27th February 2024

Anonymous

Transpack Ltd 5 star review on 29th March 2023

Lisa Clay

Transpack Ltd 5 star review on 16th March 2023

Charlotte Simpson-Orlebar

Transpack Ltd 5 star review on 4th December 2022

Tracy Lygo

Transpack Ltd 5 star review on 14th November 2022

Jenny Potter

Transpack Ltd 5 star review on 24th May 2022

Debra Cannon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples sent out very quickly with a nice follow up email, my purchase then arrived very quickly beautifully packed. Excellent product.”

Helpful Report

Posted 8 months ago

“Excellent service - delivered promptly - as described and good value ☺️”

Helpful Report

Posted 18 hours ago

“Excellent fast next day delivery. Great product as always. Many thanks”

Helpful Report

Posted 1 day ago

“Very helpful quick to reply.”

Helpful Report

Posted 2 days ago

“Great product, fast delivery”

Helpful Report

Posted 6 days ago

“Very happy with my purchase I’ve only used a couple of the bags, but I am very happy with them and they fit perfectly around the baking baskets that I’ve purchased elsewhere”

Helpful Report

Posted 1 week ago

“Swift delivery. Quality clear bags.”

Helpful Report

Posted 1 week ago

“Great quality arrived in good time thank you”

Helpful Report

Posted 1 month ago

“Great experience. Easy to order, quick delivery. Exactly what I needed.”

Helpful Report

Posted 1 month ago

“Excellent service from start to finish. Placed my order and within 2 working days I had my order delivered. Speedy and efficient service. The quality is also excellent may I add. Thank you and keep up the good work.🌟”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review - you have made our team's day :)

Posted 1 month ago

“Brilliant product range. Really happy with the quality of the items. Super fast delivery. Will definitely use again.”

Helpful Report

Posted 1 month ago

“Cellulose gift pack choices have deteriorated. Limited choice of Xmas designs ,poorer quality materials, poor bag seams. So disappointed. I have samples of your older excellent packagings and can not believe how far Transpack has fallen. Even the packaging for delivery was poor. Feel free to contact me for evidence. Regards Odette and Aomar”

Helpful Report

Posted 1 month ago

Dear Mr Ikssi, Thank you for taking the time to review our business. At Transpack, because we really care about our customers, company and our hard-working staff, we may tend to take unjustified reviews to heart. Our MD has personally called you and left a message and sent an email. After reviewing your comments, we feel it is important to clarify a few points regarding your experience and your order. You placed a single, relatively small order on 2nd December for 20 sheets of tissue paper, 100 small Christmas-themed bags, and 100 block bags. While we welcome all customers regardless of order size, we are unsure how this single purchase would enable you to evaluate the entirety of our company, its service standards, or our extensive product range of over 3,800 items, “over time.” Additionally, we have no record on our Sample Order System, of you requesting product samples from us of the items you purchased (or any other products), which we provide free of charge to ensure customers are satisfied with their selection before placing an order. This option is designed to help avoid any disappointment, and to make sure the product is correct for what you need it for. We want to assure you that we take great care when packing and dispatching orders. We’ve reviewed the CCTV footage of your parcel being packed and can confirm it was done meticulously, as per our high standards. However, while we use reputable couriers and invest heavily in safe shipping practices, minor handling damage during transit is unfortunately beyond our direct control. We appreciate constructive feedback from our customers, as it helps us refine and improve our processes. However, the tone and defamatory nature of your comments do not align with this intention. We are proud of the consistently positive reviews we’ve received from over 5,800 other satisfied customers, which reflect the dedication of our team. If you remain dissatisfied, we are happy to process a return for a refund as per our policy. Please contact us directly so we can facilitate this for you. Yours sincerely Transpack

Posted 1 month ago

“Easy to navigate website and they sent exactly what I needed very swiftly”

Helpful Report

Posted 1 month ago

“Easy to order, quick to arrive. Products as described.”

Helpful Report

Posted 1 month ago

“Parcel was well packed and there was prompt delivery by friendly courier - excellent.”

Helpful Report

Posted 1 month ago

“Really quick delivery and product of very good quality.”

Helpful Report

Posted 1 month ago

“Prices was good. Product is good quality. Dispatch and delivery cannot be faulted.”

Helpful Report

Posted 1 month ago

“Brilliant service - quick to dispatch and deliver and great quality product. Thank you so much!”

Helpful Report

Posted 1 month ago

“My purchase was very efficiently dealt with. Thank you so much. I will be back!”

Helpful Report

Posted 1 month ago

“Did what it said. Speedy delivery. Good product.”

Helpful Report

Posted 1 month ago

“Love that I’ve found this company! No more waiting for boxes to be delivered, I can just pop out and collect them. Great quality too!”

Helpful Report

Posted 1 month ago

Transpack Ltd is rated 4.9 based on 5,862 reviews